Withdrawal from Contract
Information about withdrawal from contract and complaints at Agilix shop. Learn how to return a product, file a complaint and what your rights are as a consumer.
Withdrawal from Contract
If you wish to return a purchased product, send us a withdrawal statement within 14 days of receiving the ordered products. You may inspect and try the goods as you would in a physical shop; you are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal procedure:
- Send a withdrawal statement within 14 days from the date of receiving the order to our email address: adam@agilix.dog or by post to:
Hackerman Consulting - Adam Gajzlerowicz
Hebanowa 16E
62-020 Zalasewo
Pack the goods together with the withdrawal statement into an envelope or box and send it back within 14 days, counting from the day you withdrew from the contract.
You will receive information about the refund by email. It takes a maximum of 14 days from the moment of informing the shop about the withdrawal from the contract. This period may be extended until the returned product is received or confirmation of its shipment is provided. The form of refund depends on the payment method you chose when placing the order. We do not accept cash on delivery shipments or shipments sent at the recipient's expense.
Model withdrawal form
You may use the model below if you wish to withdraw from the contract (its use is not mandatory).
Addressee:
I/We hereby give notice that I/we withdraw from the contract of sale of the following items:
- Name of the goods:
- Order number:
- Date of conclusion of the contract / receipt:
- Consumer name:
- Consumer address:
- Signature (only if this form is sent on paper):
- Date:
Complaint
- Describe the basis for your complaint and your demands by email or letter.
- Send the product together with your complaint description and proof of purchase to:
We process complaints within 14 days of receiving them. All information regarding warranty and complaint procedures can be found in the shop's terms and conditions.
Out-of-court dispute resolution
You may use out-of-court methods of handling complaints and pursuing claims. Information about these procedures is available at prawakonsumenta.uokik.gov.pl. Detailed rules on returns and complaints can be found in the Shop Terms.