Privacy Policy

Data Collected

• The application collects account data (name, email, phone), dog data (name, breed, registration numbers), competition data (entries, results, rankings), and technical data (cookies, sessions). The application does not collect health data, fitness data, location data, or biometric data. Technical data also includes the IP address, device and browser information, error logs and recordings of selected sessions for diagnostic purposes.

Health Data

• The Agilix application does not access, collect, use, or share any user Health Data as defined by Google Play policy, including but not limited to:
• data from Google Health Connect or Apple HealthKit,
• medical, clinical, or diagnostic data,
• physical fitness, physical activity, or exercise data of the user,
• biometric data (heart rate, blood pressure, glucose levels, etc.),
• nutrition, sleep, stress, or mental health data,
• reproductive health data.
• The application is used exclusively for managing canine sports competitions (agility, nosework, obedience, hoopers) and does not require or process any health data. No health data is stored on our servers or shared with third parties.

Data Retention Period

• Personal data is retained for as long as the user's account remains active. Upon account deletion, personal data is permanently deleted within 30 days, except for data required by law. Billing data and invoices are kept for the period required by tax law, and data needed to establish or defend claims - until the limitation periods expire.
• Chat conversations in which no new message has appeared for two years are deleted in full - together with all their messages and the photos sent in them.
• Conversations from the older version of the chat that have not been moved to the new chat are deleted in the same way after one year without a new message.

Legal bases and purposes of processing

Data Visibility

• All shared data, apart from the email address, are visible to all application users, and in case of competitions, will be shared for the purpose of competition organization view. This includes displaying on scoreboards, video transmissions, and others.

Data Subject Rights

• Users have the right of access to their data, to rectification, erasure, restriction of processing, data portability, the right to object to processing, and the right to withdraw consent at any time (without affecting the lawfulness of earlier processing).

Right to lodge a complaint

• If you believe that we process your data unlawfully, you have the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, Poland).

Data Security

• We implement appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Recipients and processors

• We use trusted providers who process personal data only on our instructions, under data processing agreements and with appropriate safeguards:

Transfers outside the EEA

• Some of our providers (including Stripe, Google, Amazon Web Services, Sentry, Apple, Meta, RevenueCat, Anthropic, Cloudflare) may process data outside the European Economic Area, including in the United States. In such cases the transfer takes place on the basis of an adequacy decision (including the Data Privacy Framework) or Standard Contractual Clauses approved by the European Commission, ensuring an appropriate level of protection. A copy of the safeguards applied can be obtained by contacting us at [email protected].

Profiling and automated decisions

• We do not make decisions about you based solely on automated processing, including profiling, that would produce legal effects or similarly significantly affect you. Statistics and content personalization are based on aggregate data and do not differentiate your legal situation.

AI assistants (ChatGPT, Claude)

• You can connect your Agilix account to an AI assistant such as ChatGPT (OpenAI) or Claude (Anthropic). Once you approve it, the assistant can, within the tools we provide, read and change in Agilix what you yourself can in the app: among others your profile and dogs, your classes, invitations, punch cards and agility competition entries, and if you are a club admin or trainer - the club's classes, class templates, groups, members and training venues. The assistant has no access to e-mail addresses or payments.
• The content of your conversation with the assistant is processed by its provider (e.g. OpenAI or Anthropic) under its own terms and privacy policy. Agilix does not receive the conversation - only the tool calls the assistant makes on your behalf.
• For each tool call we record: your account identifier, the connected assistant, the tool name, whether it was a read or a change, the outcome, its duration, the club (where relevant), the help topic (where relevant) and the date and time. We do not record the content of requests, the data passed or the tools' answers. These records serve the security of the service and its usage statistics.
• If you ask for a feature Agilix does not have yet and confirm sending the request, the assistant forwards it by e-mail to the Agilix team together with your display name and account identifier (without your e-mail address).
• We keep the call records until your account is deleted; after deletion they are no longer linked to your data.
• You can remove the connection at any time in your profile on agilix.dog or in the Agilix mobile app settings - the assistant loses access with its next call. Questions about AI assistants: adam@agilix.dog

Competition live streams and run videos

• Agilix may stream agility competitions live on YouTube and record the stream. The stream and its recording show the image of competitors and other people at the ring, as well as their dogs. The recording is cut into videos of individual runs, labelled with the dog's name and the handler's first and last name from the start list, and offered for purchase in Agilix Photo.
• The legal basis is our legitimate interest in covering competitions and offering participants videos of their runs (Article 6(1)(f) GDPR). The owner of a dog for which a video was made receives an e-mail and an in-app notification about it.
• The stream is public and runs on YouTube (Google). We store the recordings with Amazon Web Services.
• We delete full stream recordings after 60 days. We keep videos of individual runs for as long as they are offered in the service and available for download to those who bought them. The stream recording on YouTube is subject to that service's rules.
• You may object at any time to the processing of your image in the recordings (Article 21 GDPR) by writing through the Contact page. Once the objection is upheld, we withdraw the video from sale.

Messages sent through the contact form

• When you write to us through the contact form (on the Contact page, in an Agilix app menu or in the mobile app), we store the message, the attached files, and your name and e-mail address - taken from your account, together with its identifier, when you are logged in. We also store the address of the page you write from, and your browser's name and version or the app version and device model.
• We process this data to reply to the message and deal with what it reports, which is our legitimate interest (Article 6(1)(f) GDPR). The message reaches the Agilix team by e-mail and as an in-app notification. We store the files and messages with Amazon Web Services.
• We delete the messages and their attached files 12 months after they were sent.

Contact regarding personal data

• In matters concerning the processing of personal data, the controller can be contacted at: adam@agilix.dog

Changes in Privacy Policy

• We may update this Privacy Policy to reflect changes in our personal data protection practices. Changes will be published on this website.

Calendar

• Users have the option to link their account to Google Calendar.
• Users can disconnect their calendar account within the app, using the "Disconnect" button.

Withdrawal of consent

• Where processing is based on consent (e.g. marketing), the consent can be withdrawn at any time - without affecting the lawfulness of the processing carried out before its withdrawal.

Types of cookies and tools

Deleting data

• Deleting personal data is done by logging into the Agilix mobile app, then selecting the option Profile → My Data → and then 'delete account'.

Personal data controller

• Full company name: Hackerman Consulting - Adam Gajzlerowicz
• Tax ID (NIP): 7772841677
• REGON: 380997651
• Registered address: Hebanowa 16E, 62-020 Zalasewo, woj. wielkopolskie

Customer Service Office

• Email: adam@agilix.dog
• Phone: +48 737 909 076
• Address: Hebanowa 16E, 62-020 Zalasewo, woj. wielkopolskie

Returns and Complaints

• Customers have the right to return ordered goods/services in accordance with applicable law
• Return and complaint reports should be sent to email: adam@agilix.dog
• Complaint processing time is maximum 14 working days from the date of receiving the report
• Detailed return and complaint procedures will be provided after email contact

Legal Basis of Terms

• These terms were created in accordance with the Consumer Rights Act of May 30, 2014
• The privacy policy complies with GDPR (General Data Protection Regulation) requirements